Director, Process Improvement

$18,720 - $18,720/Yr

Elior North America - Houston, TX

Full-time - Mid Level

Houston, TX

Food Services and Drinking Places

About the position

The Director of Process Improvement will lead cross-functional initiatives within the Service Operations organization at Elior North America, focusing on streamlining operations, enhancing efficiencies, and fostering a culture of continuous improvement. This role involves identifying opportunities for improvement, implementing data-driven solutions, and ensuring sustained operational success across the company.

Responsibilities

• Lead process improvement initiatives across various business units, including operations, supply chain, HR, and customer service.
• Collaborate with senior leadership and department heads to identify key areas for optimization and recommend process enhancements.
• Use continuous improvement methodologies to assess, design, and improve workflows and operational processes.
• Develop and track key performance indicators (KPIs) to measure improvement efforts and ensure alignment with organizational goals.
• Conduct root cause analyses of operational inefficiencies and develop actionable plans to resolve issues.
• Facilitate improvement workshops, Kaizen events, and employee brainstorming sessions to engage staff in improvement efforts.
• Build and maintain process documentation and training materials to ensure the sustainability of improvements.
• Stay informed of industry trends, emerging technologies, and best practices to drive continuous improvement.
• Direct oversight of process improvement teams or cross-functional project teams.
• Provide coaching, mentoring, and development opportunities for employees engaged in process improvement activities.
• Influence and guide teams indirectly by collaborating with department heads and key stakeholders to ensure adoption of process improvement strategies.

Requirements

• Exceptional project management skills, with the ability to lead multiple initiatives simultaneously.
• Analytical mindset with the ability to assess complex processes and drive data-driven decision-making.
• Bachelor's degree in business administration, Operations, Engineering, or a related field or equivalent combination of education and relevant experience.
• 7+ years of experience in process improvement, operations management, or related roles.
• Proven track record of leading large-scale process improvement initiatives across multiple departments.
• Experience working with cross-functional teams and managing change in a fast-paced environment.

Nice-to-haves

• PMP certification a plus.

Benefits

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off