Director, Product Management - GenAI & ML

LendingTree - Charlotte, NC

Full-time - Senior

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Director of Product Management for GenAI & ML will lead the strategic direction and execution of AI and machine learning initiatives at LendingTree. This role is pivotal in enhancing customer experiences through innovative technology, ensuring that product management practices are modern and user-focused. The position involves collaboration with cross-functional teams to rapidly experiment and deploy AI & ML solutions across the organization.

Responsibilities

• Articulate a clear product vision and strategy for Gen AI/ML products, including customer-facing products and internal tooling.
• Lead GenAI/ML strategic planning and act as the voice of the customer.
• Understand consumer, partner, and internal business problems to ensure solutions are focused on solving these issues.
• Collaborate closely with stakeholders from data science, analytics, engineering, design, compliance, legal, and sales.
• Develop and maintain the product roadmap for Gen AI/ML projects, ensuring a strong backlog of projects in all stages of the product lifecycle.
• Prioritize products and features while mitigating platform and technical dependencies.
• Understand the external environment, including competitor products and technological developments.
• Produce high-quality materials to communicate complex technical issues to diverse internal audiences.
• Liaise with internal teams to ensure timely and quality delivery of all roadmap items.
• Develop and maintain a healthy discovery pipeline, sourcing ideas from the core working team and proactively from others across the company.
• Build quickly and fail fast, using critical reasoning to identify when to iterate or stop.

Requirements

• Bachelor's degree required.
• At least 7 years of successful product management experience at a senior level.
• Verifiable experience in GenAI and/or ML.
• Extensive 0 to 1 product management experience resulting in measurable outcomes.
• Demonstrated passion for the Fintech space and commitment to leveraging data for business.
• Exceptional organizational skills and a process-oriented mindset.
• Ability to convert abstract business problems into actionable frameworks and solutions.
• In-depth knowledge of SCRUM and Agile principles, along with proficiency in OKR methodologies.
• Exceptional interpersonal skills and emotional intelligence for effective communication.
• Unwavering passion for solving customer problems and delivering exceptional user experiences.