DIRECTOR, PRODUCT OPERATIONS (REMOTE ELIGIBLE)

Swooped - Little Ferry, NJ

Full-time - Senior

Hybrid - Little Ferry, NJ

About the position

The Director of Product Operations is responsible for overseeing the strategic planning and execution of product design and development processes. This role involves collaborating with cross-functional teams to enhance operational efficiency, allowing Product, UX, and Engineering teams to focus on customer problem-solving in alignment with the overall product strategy. The successful candidate will lead a dedicated team and shape collaboration within the extended organization, including partner functions such as Support, Customer Success, Marketing, and Sales.

Responsibilities

• Cultivate strong collaborations with cross-functional leaders and stakeholders.
• Streamline and coordinate product release processes in partnership with Sales, Customer Support, and Marketing teams.
• Partner with Product, UX, and Engineering leaders to enhance business rhythms and metrics reviews.
• Act as a model for implementing and testing solutions in the product, driving operational improvements.
• Enhance communication across product, engineering, and stakeholders to ensure alignment.
• Develop tools and practices supporting product design and development activities.
• Define and enforce best practices for goal-setting and tracking measurable results.
• Monitor operational metrics, identify improvement areas, and drive continuous enhancement initiatives.
• Develop onboarding programs, best practices communication, and process improvements.
• Serve as an advisor to leadership, supporting strategic decisions and alignment.

Requirements

• 6+ years of Product Operations experience, including 3+ years in leadership roles.
• Direct ownership and drive of product planning, tracking, and release processes.
• Strong communication and interpersonal skills for effective cross-functional collaboration.
• Excellent leadership and persuasion skills.
• Deep understanding of stakeholder needs within a Product/Eng/UX organization.
• Track record of process improvement and operational efficiency.
• Ability to identify and mitigate operational risks impacting product delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Customer-centric approach to product value delivery.
• Experience building operational tools.

Benefits

• Health Savings Account and medical/vision and dental coverage options
• Equity and Employee Stock Purchase Program
• 401k Match
• Monthly stipend
• Time Away Program
• Parental Leave
• Volunteer opportunities
• Professional growth support
• Teleworking options in the US