Director, Product Operations

$221,000 - $285,000/Yr

Meta - Austin, TX

Full-time - Senior

Austin, TX

5,001-10,000 employees

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About the position

The Director of Product Operations at Meta plays a crucial role in overseeing the product life-cycle, from ideation to optimization. This position involves leading a global team to enhance product quality and user experience for over 3 billion users. The director will collaborate with various departments, including product, engineering, and marketing, to ensure that products are safe, reliable, and scalable. The role requires strong leadership skills, vision, and the ability to drive cross-functional partnerships to achieve ambitious goals.

Responsibilities

• Manage a large team of full-time specialists to deliver on critical elements of Meta's Product Quality program.
• Engage with product stakeholders to manage demand and optimize the quality program for respective Product teams.
• Manage a large contingent workforce for bug triaging and routing to engineering, including SLA's, quality, and capacity management.
• Collaborate with partners upstream and downstream to drive continuous improvement within the customer experience lifecycle.
• Manage the 'Voice of the Community' Report for Meta leadership.
• Set long-term vision and build technology and AI solutions at scale to improve products.
• Identify and address inefficiencies and opportunities for improvement leveraging systems thinking.

Requirements

• Bachelor's degree
• 10+ years of people management experience, including managing leaders and remote teams.
• Proven track record of attracting, scaling, and developing teams.
• Experience working cross-functionally with all levels of management, both internally and externally.
• Experience leading in ambiguous and less defined environments.

Nice-to-haves

• MS/MBA degree
• Experience with ML/AI model development and implementation.
• Experience bringing products from concept through the product life-cycle.
• Experience working collaboratively with product and engineering leaders across multiple functions.
• Experience working with Meta products is desirable.

Benefits

• Bonus
• Equity
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off
• Flexible work hours
• Professional development opportunities