Director, Product Operations

$200,800 - $245,000/Yr

Spring Care - New York, NY

Full-time - Senior

Remote - New York, NY

501-1,000 employees

Ambulatory Health Care Services

About the position

As the Director of Product Operations at Spring Health, you will play a pivotal role in leading the core operating cadences, performance management, and cross-team collaboration processes within the Product organization. Reporting directly to the Chief Product Officer (CPO), this position acts as the Chief of Staff for the Product team, ensuring that the product leadership team operates at a high level of efficiency and effectiveness. Your primary responsibilities will include overseeing key planning and decision-making processes, such as solution reviews, roadmap prioritization, and annual planning. You will also be responsible for identifying, implementing, and managing product management tools and best practices that enhance the productivity of the product team. In this role, you will develop and monitor key performance indicators (KPIs) and metrics to track and report on product performance. You will lead cross-functional initiatives aimed at improving product operations, which will involve process improvements, resource allocation, and risk management. Collaboration will be key, as you will work closely with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities. Effective communication and coordination between product teams and other departments will also be a critical aspect of your role, including facilitating report-outs of prioritization and product launches. As a strategic partner to the CPO, you will provide support in decision-making, strategic planning, and execution of key initiatives. You will oversee the CPO and product leadership team's agenda, ensuring clear ownership and continuous follow-up on action items. Additionally, you will coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with the overall product strategy and company goals. Your role will also involve assisting in the preparation of presentations, reports, and other materials for executive meetings, board meetings, and external engagements, as well as developing high-quality documentation to ensure clarity for cross-functional partners and stakeholders. Ultimately, you will guide the product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Responsibilities

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning.
• Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness.
• Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance.
• Lead cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management.
• Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities.
• Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches.
• Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives.
• Oversee the CPO and product leadership team's agenda, ensuring clear ownership and continuous follow-up on action items.
• Coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with overall product strategy and company goals.
• Assist in the preparation of presentations, reports, and other materials for executive meetings, board meetings, and external engagements.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Requirements

• Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
• 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles.
• Proven experience in a Chief of Staff or similar strategic support role is highly desirable.
• Strong understanding of product development processes, methodologies, and best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Passion for mental health and a commitment to Spring Health's mission and values.
• Ability to thrive in a fast-paced environment.

Nice-to-haves

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• 10 allocated sick days per year.
• Flexible paid time off in addition to 12 paid holidays throughout the year.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave to renew and recharge.
• 4-4.5 months of fully paid parental leave.
• Sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment.