Director, Product Quality

$174,000 - $286,000/Yr

LinkedIn - Mountain View, CA

Full-time - Senior

Remote - Mountain View, CA

5,001-10,000 employees

About the position

The Director of Product Quality at LinkedIn is a strategic leadership role focused on enhancing product quality in a fast-paced environment. This position involves monitoring product health, prioritizing issues, and collaborating with Engineering and Product Management to ensure the best member and customer experience. The director will lead a geographically distributed team, drive strategic initiatives, and advocate for user perspectives to improve product quality across LinkedIn's offerings.

Responsibilities

• Attract, develop, and lead a team of Product Quality Managers who serve as the primary interface between the Member & Customer Success organization and Engineering & Product teams.
• Partner with Engineering and Product leadership to enhance product quality and craftsmanship, improving operational efficiency across all LinkedIn consumer products.
• Shape vision & strategy to make LinkedIn products friction-free and drive alignment across cross-functional teams.
• Lead by example and inspire the team to innovate and perform at a high level, collaborating effectively across several engineering, product, operations, and sales teams.
• Define a best-in-class product technical support model & hiring profile.
• Promote the LinkedIn brand by ensuring high-quality product experiences, defining & holding others accountable for SLAs, and determining escalation paths and thresholds for business-critical bugs.
• Conduct monthly & quarterly quality reviews to draw insights and drive influence.
• Drive analysis of strategic opportunities, lead growth initiatives and special projects, leveraging data teams to provide operational dashboards & quality driver analysis.
• Champion a culture of Members First by leading initiatives to deliver delightful customer experiences.
• Champion a culture of diversity, inclusion, and belonging.

Requirements

• BA/BS degree
• 10+ years of professional experience in software engineering, quality assurance, product operations, technical support, or similar technical field.
• 5+ years of people management experience.

Nice-to-haves

• MBA degree
• Bachelor's degree in technical fields such as Computer Science, Computer Engineering, or Electrical Engineering
• 3+ years of managing managers
• Project or program management experience
• Current working experience in a strategic and analytical leadership role partnering with Product and/or Engineering leaders
• Experience managing global, distributed teams
• Technical background in Engineering, QA, TPM, Analytics, Product Operations, Escalation support or other technical functions
• Results-oriented with a track record of operational success
• Experience utilizing data to identify critical trends and derive insights to inform strategy and operational changes
• Knowledge and perspective on product quality & operational best practices
• Experience communicating complex subjects to both technical and non-technical audiences at all levels
• Experience driving cross-functional programs.

Benefits

• Annual performance bonus
• Stock options
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with matching contributions
• Paid time off
• Flexible work hours
• Professional development opportunities
• Diversity and inclusion programs