Director Program Management Operations

Prince Telecom - Charlotte, NC

Full-time - Senior

Charlotte, NC

Telecommunications

About the position

As the Director of Program Management Operations at Prince Telecom, you will lead and enhance day-to-day and project services to meet structured telecommunications-related needs for customers. This role focuses on continuous improvement, operational project management, and strategic alignment to achieve business goals while ensuring effective communication with stakeholders and clients.

Responsibilities

• Manage the implementation processes of continuous improvement to increase overall efficiency for multiple lines of business throughout the organization.
• Manage the planning and implementation of operational projects with significant impact on the company's results.
• Strategically align and manage operational project tasks and deliverables to reach overall business goals.
• Track and report project progress and ensure deliverables are executed on-time.
• Serve as the liaison with the client to address various needs, concerns, and expectations.
• Effectively communicate with company stakeholders and clients.
• Balance competing project constraints.
• Analyze data to interpret impact to business.
• Other responsibilities as assigned.

Requirements

• To be 18 years of age or older.
• Authorization to work in the United States for this company.
• Minimum 10 years experience in a senior management role within general construction, engineering, or telecommunication industry managing large-scale and complex projects with customer-facing responsibilities.
• Extensive experience in change management.
• Experience organizing and facilitating meetings, including creating agendas, guiding discussions, and reviewing outcomes.
• Skills or experience related to project coordination, focusing on day-to-day tasks.
• High level oral and written communication skills.
• Proficient in spreadsheet and word processing software, such as Microsoft Office Suite & Google.
• Time management skills, especially familiarity with calendar management and goal setting.
• Experience or knowledge of maintaining a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

Nice-to-haves

• Excellent interpersonal, team building, delegating, and follow-up skills.
• Ability to work with and maintain effective working relationships with other departments within the company.

Benefits

• Hybrid work schedule
• Weekly paychecks
• Paid time off
• Parental leave
• Holidays
• Insurance (medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) with company match
• Stock purchase plan
• Education reimbursement
• Legal insurance
• Discounts on gym memberships and pet insurance