Director, Project Management - Retail Facility Operations (Hybrid)

Capital One - McLean, VA

Full-time - Senior

McLean, VA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

As the Director of Retail Facility Operations at Capital One, you will lead a dynamic team to ensure optimal facility management at Retail locations. This role involves developing and implementing facility management strategies, overseeing outsourced real estate contractors, and enhancing workplace environments for associates and customers. You will be responsible for day-to-day facility issues, strategic planning, and fostering relationships with cross-functional partners to achieve high levels of associate satisfaction and operational efficiency.

Responsibilities

• Lead and motivate a team of 4-6 direct reports.
• Develop and implement facilities strategies across the portfolio.
• Manage relationships with facilities providers.
• Oversee performance and governance of Capital One's outsourced real estate supplier.
• Drive KPIs / SLAs with business partners and maintain high service levels.
• Produce regular reporting on business updates and team performance.
• Oversee customer relationship management with Capital One's associates and leadership.
• Collaborate with outsourced leadership and internal business partners to identify process improvement opportunities.
• Support issue resolution, incident management, and communications.
• Prepare, approve, and monitor budgets and delivery plans while optimizing the portfolio.
• Build strong relationships and collaborate with cross-functional teams.

Requirements

• Bachelor's Degree or Military experience
• At least 10 years experience in facility management
• At least 10 years experience in corporate real estate
• At least 3 years people leadership experience

Nice-to-haves

• 15+ years experience in facility management
• 15+ years in corporate real estate
• 5+ years people leadership experience in a matrixed organization
• 5+ years experience managing an outsourced provider in a corporate real estate environment

Benefits

• Health insurance