Director, Regional Operations

Goddard Systems - Philadelphia, PA

Full-time - Senior

Philadelphia, PA

About the position

Come join our Goddard Systems, LLC (GSL) corporate team! We are a great place to work and offer many employee-friendly perks and benefits. GSL is the manager of the Goddard School franchise system that supports over 600 schools which delivers a high-quality, play-based learning program to families all over the United States. Our successful franchise business model supports franchisees through partnerships with teams of seasoned professionals who draw over 30 years of business, marketing, IT, franchise, finance, and education experience. Because of this, The Goddard School has grown into an institution that parents and families trust, reaching more than 80,000 students in 38 states - and growing. The Regional Director develops franchise operation leaders to advance the brand and long-term growth of Goddard Systems within their portfolios. A regional director demonstrates learning agility while leading through complexity. The Regional Director builds capability to achieve operational excellence through plans that advance the brand and drive long-term growth directly or in partnership with business partners. In doing so, the Regional Director is responsible for understanding the overall competitive landscape within their region and develops strategic plans to ensure successful execution of market priorities and company plans. Overall, the Region Director is a brand ambassador setting an inspirational tone for employees, customers, and franchise leaders in the marketplace.

Responsibilities

• Role models Goddard values for employees, franchisees, and customers.
• Assess consultants' capability and has an intentional plan to develop skills and desired behaviors.
• Use discovery questions and generate insights to build consultants coaching and consulting capability when participating in School Visits.
• Conduct meaningful development conversations and actively support employee development plans.
• Dedicate time with consultants to generate insights, lead them through change and support the consultants personal and portfolio growth.
• Prepares talent plan for sustainable performance.
• Develop relationships with franchisees and organizations to deeply understand the customer base, competitive landscape and market dynamics.
• Engage employees and franchisees in meaningful conversations about early childcare education and associated activities.
• Provide ECDC leadership across the region.
• Seek to understand organizational priorities and initiatives through the lens of their market and leadership priorities.
• Leverage planning cycles to ensure successful execution of company plans and the advancement of market priorities.
• Has an intentional in-field and GSL meeting cadence to share information, build capability and develop the right connections to drive continuous improvement.
• Sets clear goals for team that significantly impacts the GSL & its franchisees.
• Regularly use business analysis to assess the regional portfolio, identify trends and guide activity that improve results across the market.
• Balance observation and data to identify and create opportunities for growth.
• Effectively work in partnership with functional groups to identify gaps, mobilize resources to solve problems and influence decision-making and action.
• Develop market level plans that optimize Goddard's reputation and improve year over year operating and educational performance.
• Plans to include franchise development and non-compliance matters.
• Clarifies roles & responsibilities, provides support & holds team accountable for delivering results.

Requirements

• Bachelor's degree required; Early Childhood, Elementary Education, or Business Management preferred.
• 5+ years franchise consulting experience or multi-unit early childhood education facility management.
• 3+ years of experience managing a portfolio of clients and/or sites and projects.
• 3+ years of experience leading a team in a field-based environment.
• 2+ years of experience delivering influential presentations.
• Proficiency in Microsoft Office Suite.

Nice-to-haves

• CFE (Certified Franchise Executive) designation desirable.

Benefits

• Employee-friendly perks and benefits.