Director, Resident Services

About the position

The Director of Resident Services at Brookdale Lake Shore Drive is responsible for enhancing the quality of life for residents by coordinating support services and ensuring their independence and satisfaction. This role involves supervising staff, developing community programs, and maintaining communication with healthcare providers and families. The position requires a proactive approach to problem-solving and a commitment to resident care.

Responsibilities

• Assists residents in identifying appropriate resources to maintain their independence and satisfaction.
• Supervises other staff positions as required.
• Hires, trains, disciplines, and terminates departmental associates in consultation with the Executive Director.
• Develops, oversees, markets, and coordinates community resident services programs.
• Implements orientation programs for new associates.
• Monitors and oversees outside care providers working at the community.
• Assesses prospective residents for appropriateness of residency.
• Coordinates new resident orientation processes for smooth transitions and socialization activities.
• Conducts family conferences to determine support services required for residents.
• Responds to emergencies and alerts medical help when necessary.
• Addresses and follows up on all resident concerns, incidents, and accident reports in a timely manner.
• Contacts family members during emergencies and other concerns.
• Communicates regularly with healthcare providers to monitor residents' health conditions and needs.
• Communicates with staff regarding resident changes and building operation issues.
• Prepares and monitors compliance with the annual budget.
• Develops and maintains a positive image with the local community.

Requirements

• Bachelor's Degree from a four-year college or university.
• Minimum of one to two years related experience and/or training, or equivalent combination of education and experience.
• Extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment.
• Effective oral and written communication skills.
• Ability to remain calm in stressful situations and work well with interruptions.

Nice-to-haves

• Experience in community operations or resident services management.
• Knowledge of healthcare services and support systems.

Benefits

• Full suite of health insurance
• Life insurance
• Retirement plans
• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts