New Era Cap - New York, NY
posted 4 months ago
The Director of Retail Operations at New Era Cap plays a crucial role in leading and overseeing direct-to-consumer retail locations across North America. This position is particularly significant as it involves managing the largest retail location in North America, a new flagship store in New York City's Soho district. The Director will be responsible for delivering world-class customer experiences and building loyal client relationships. This role requires collaboration across various departments to create an exceptional branded experience for customers, ensuring that the in-store experience aligns with New Era Cap's brand identity and values. A successful candidate will be tasked with devising and executing strategies aimed at boosting sales, optimizing retail performance, and enhancing customer satisfaction. This includes conducting thorough market trend analyses to predict sales, plan inventory levels, and introduce innovative retail solutions. The Director will also work closely with merchandising, marketing, and operations teams to ensure that all aspects of the retail experience reflect the brand's ethos. The position offers an exciting opportunity to make a significant impact on the brand's success in the retail sector, solidifying New Era Cap's position as a premium direct-to-consumer retailer. In addition to overseeing day-to-day operations, the Director will develop and implement standard operating procedures, best practices, and policies for store operations, merchandising, inventory management, and customer service. This role also involves recruiting, leading, coaching, and developing a team of associates across multiple functions, fostering a positive work environment, and enhancing the in-store experience to ensure customer satisfaction and loyalty. The Director will be a key brand ambassador, fostering relationships with partners, vendors, and the community, and will be expected to stay abreast of retail trends and technologies to innovate and improve the retail experience.