Director Revenue Cycle Operations Site Engagement

UnitedHealth Group

Full-time - Director

10,001+ employees

Insurance Carriers and Related Activities

About the position

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans, and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment. Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge. We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business. We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care. We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, which provides easy predictable billing to patients. We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines. The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Responsibilities

• Serve as the primary Revenue Cycle leader for an assigned group.
• Ensure metric accountability and oversee revenue cycle training and support.
• Manage integration activities related to Revenue Cycle Operations (RCO) Compliance.
• Organize training needs for newly integrated sites and new Business Office Managers (BOM) and Business Office Coordinators (BOC).
• Partner with support lanes to meet Revenue Cycle needs on behalf of sites.
• Work independently without direct daily supervision, maintaining communication with leadership and the RCO team.
• Report findings from site visits and develop strategic action plans.
• Analyze top 5 key RCO performance indicators and provide resolution-oriented action plans with follow-up expectations.
• Manage revenue cycle needs within the assigned group utilizing current team and CBO partners.
• Prepare and present revenue cycle metrics, action plans, and overall performance at group and local levels.

Requirements

• Must understand and articulate the Revenue Cycle process from start to finish.
• Strong communication skills adaptable to varying audiences from Senior VP to Business Office teammates.
• Ability to report findings and develop strategic action plans based on site visits.
• Experience in analyzing key RCO performance indicators and creating action plans.
• Training skills for both large group settings and one-on-one interactions.
• Understanding of revenue recognition, managed care contracts, and basic accounting principles.

Nice-to-haves

• Experience in healthcare revenue cycle management.
• Familiarity with compliance principles and practices in healthcare.
• Proven track record of fostering teamwork and accountability in a professional environment.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.