Director, Risk & Claims Management

$120,333 - $142,645/Yr

City Of Minneapolis - Minneapolis, MN

Full-time - Director

Minneapolis, MN

Executive, Legislative, and Other General Government Support

About the position

The Director of Risk & Claims Management is responsible for leading the City's Risk Management Division, which includes overseeing self-insured workers' compensation and tort liability programs. This role involves coordinating the loss control program, managing the relationship with the insurance broker, and ensuring the placement of insurance policies. The Director will provide guidance on appropriate insurance limits and handle all other insurance matters for the City, excluding employee benefit-related issues. The position may offer flexible work arrangements, including hybrid work options, allowing for a combination of remote and in-office work. Additionally, this role requires a police background check as part of the hiring process. In this capacity, the Director will manage the City's loss prevention, workers' compensation, and tort liability claims programs. They will be tasked with developing and implementing a strategic risk management plan for the City, as well as creating a comprehensive loss prevention program aimed at enhancing the effectiveness of Risk Management. The Director will oversee the processes and procedures for workers' compensation and tort liability programs, assist with dispute resolution, and manage complex claims. They will also supervise and coordinate workers' compensation claims activities, including subrogation and the return-to-work program in collaboration with Human Resources. The Director will present Risk Management matters to both internal and external groups as necessary and serve as a liaison with outside counsel, the City Attorney's Office, and City insurance committees. They will manage consultant relationships and direct the administration of Risk Management systems, which include software support for workers' compensation and tort liability functions. Building strong partnerships with City departments and enhancing the credibility and expertise of Risk Management within the City enterprise will be key responsibilities. The Director will provide guidance to department heads and supervisors on Risk Management matters and continuously evaluate programs and strategies to ensure alignment with business goals. Identifying and implementing best practices in all aspects of Risk Management and managing the Risk Management Division budget are also critical components of this role. Furthermore, the Director will participate in emergency management activities as the City's Risk Management representative.

Responsibilities

• Manage the City's loss prevention, workers' compensation, and tort liability claims programs.
• Develop and implement a strategic risk management plan for the City.
• Create a comprehensive loss prevention program to enhance Risk Management effectiveness.
• Oversee processes and procedures for workers' compensation and tort liability programs; assist with dispute resolution and complex claims.
• Supervise and coordinate workers' compensation claims activities, including subrogation and the return-to-work program.
• Present Risk Management matters to internal and external groups as needed.
• Serve as a liaison with outside counsel, City Attorney's Office, and City insurance committees on insurance matters.
• Manage consultant relationships and direct the administration of Risk Management systems.
• Develop strong partnerships with City departments and enhance the credibility of Risk Management within the City.
• Provide guidance to department heads and supervisors on Risk Management matters.
• Evaluate Risk Management programs and strategies for alignment with business goals.
• Identify and implement best practices in Risk Management.
• Manage the Risk Management Division budget.
• Participate in emergency management activities as the City's Risk Management representative.

Requirements

• Bachelor's degree in Risk Management, Claims and Property Insurance, Business Administration, Finance, Public Administration, or a related field, or equivalent combination of education and experience.
• Five years of professional experience in claims management and investigation, workers' compensation, tort liability, and risk management, including a minimum of two years in a supervisory capacity.

Nice-to-haves

• Considerable knowledge and understanding of the Risk Management function.
• Knowledge of public sector insurance law, including liability and workers' compensation.
• Strong leadership, team building, interpersonal, and management skills.
• Excellent oral and written communication skills.
• Ability to work in a political environment and establish effective working relationships.
• Ability to lead change and implement improvements and enhancements.
• Ability to develop strategic long-range plans and programs.