Director, Risk Operations Enablement + Controls

$135,000 - $179,000/Yr

WEX - Saint Louis, MO

Full-time - Senior

Saint Louis, MO

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

This is a critical leadership role responsible for driving operational efficiency, effectiveness, data-driven decision-making, and ensuring the highest standards of quality and compliance within WEX's Receivables & Financial Risk Operations. The position oversees teams of data analysts, compliance analysts, automation specialists, and business process analysts, fostering a culture of innovation and continuous improvement while adhering to internal controls. The role encompasses both strategic leadership and day-to-day operational oversight, ensuring high performance and compliance while driving long-term value creation.

Responsibilities

• Oversee a team of business process analysts, providing guidance and mentorship.
• Develop and implement strategic initiatives to enhance operational efficiency, quality, and compliance within the department.
• Collaborate with risk operations leaders to align operational strategies with broader business objectives.
• Ensure adherence to all applicable operational first line controls (SOX, SOC, and management controls).
• Maintain a comprehensive quality assurance program for risk operations, including receivables, debt collection and recovery, and cash application.
• Lead the team in analyzing operational data to identify trends, patterns, and areas for improvement.
• Utilize data insights to answer critical business questions and support decision-making.
• Develop and maintain dashboards and reports to track key performance indicators and provide actionable insights to management.
• Identify opportunities for automation within the operational unit and develop business cases for implementation.
• Lead the team in utilizing automation tools and technologies to streamline workflows and enhance productivity.
• Collaborate with cross-functional teams to implement automation solutions and ensure seamless integration with existing systems.
• Communicate findings and recommendations effectively to both technical and non-technical audiences.
• Develop and implement a comprehensive strategy (people, process, technology) for management of the functional areas, aligned with corporate objectives, regulatory, and contractual requirements.
• Provide visionary and strategic leadership as a shared service to the broader Receivables + Financial Risk Operations organization.

Requirements

• Bachelor's degree in a relevant field (e.g. Finance, Accounting, Business Administration).
• 7+ years of progressive experience in operational leadership, risk management, or a related field.
• Strong analytical and problem-solving skills.
• Deep understanding of internal controls, risk management, and process improvement.
• Excellent communication and interpersonal skills.
• Proven ability to drive results and lead change.
• Results driven, action oriented and self-motivated.
• Ability to be influential at all levels of the organization.

Nice-to-haves

• Master's degree in a relevant field.
• Experience in the financial services or payments industry.
• Proficiency in data analysis tools and technologies (e.g., SQL, Python, Alteryx).
• Experience with automation tools and technologies (e.g., UiPath, AI tools).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement