Director Sales & Marketing

Westmont Group - Portland, OR

Full-time - Mid Level

Portland, OR

Real Estate

About the position

As the Director of Sales & Marketing at DoubleTree by Hilton Portland, you will play a crucial role in leading the strategic planning and execution of the Sales Department's goals and objectives. This position requires a dynamic and energetic sales leader who can effectively utilize prospecting skills and strong business acumen to consistently exceed room night and revenue targets. You will be responsible for recruiting, deploying, motivating, supporting, and growing a team of Sales Managers to achieve these goals. Additionally, you will develop and work within the stated budgets, reporting and critiquing all Group Sales activities to the General Manager. Your leadership will be essential in enlivening the Westmont Standards within the Department and the hotel, while also supporting all Corporate and hotel initiatives as needed. This is an exciting opportunity for a passionate Sales Director with a proven track record in hotel sales management and team leadership. The ideal candidate will be friendly, customer-centric, and thrive in a team environment. You will be tasked with developing and maintaining relationships with key clients to produce group and convention business, which includes room sales, food and beverage sales, and catering/banquet services. You will also direct the scheduling of conventions and group activities at the hotel, coordinating with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. In this role, you will execute hotel-level tactical sales and marketing plans that support overall system-wide sales strategies and programs. You will be responsible for recruiting, hiring, training, and providing career development for all sales personnel, conducting performance evaluations, and providing feedback to employees. Managing the departmental budget and monitoring sales activities and performance to ensure actual sales meet or exceed established revenue plans will also be key responsibilities. You will be expected to maintain a professional image at all times through appearance and dress, representing the hotel and brand effectively.

Responsibilities

• Lead the strategic planning and execution of the Sales Department's goals and objectives.
• Utilize prospecting skills and strong business sense to exceed room night and revenue goals.
• Recruit, deploy, motivate, support, and grow a team of Sales Managers.
• Develop and work within the stated budgets.
• Report and critique all Group Sales activities to the General Manager.
• Enliven the Westmont Standards within the Department and the hotel.
• Support all Corporate and hotel initiatives as needed.
• Secure new Business Travel accounts and maintain existing accounts.
• Supervise sales activities and training within the hotel sales team.
• Execute sales and marketing strategies to maximize hotel profitability while maintaining customer satisfaction.
• Develop and maintain relationships with key clients to produce group and convention business.
• Direct the scheduling of conventions and group activities at the hotel.
• Coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Attend out-of-town conventions to generate convention and group business.
• Manage the departmental budget and monitor sales activities/performance to ensure established revenue plans are met.

Requirements

• 3 or more years of hotel sales management and team leadership experience.
• Excellent verbal and written English communication skills.
• Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate.
• Computer literate in MS Word, Excel, and PowerPoint.
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
• Ability to conduct research on the Internet for prospecting.
• Effective sales skills to up-sell products and services.
• Knowledge of menu planning, food presentation, banquet, and event service operations.
• Ability to manage guest room and meeting space inventories.
• Broad understanding of facility management (sanitation, maintenance, operations).
• Strong customer development and relationship management skills.
• Knowledge of overall hotel operations as they affect the department.
• Knowledge of event technology products and services.
• Knowledge of contract management and legalities.
• Financial management skills, including understanding P&L statements, managing operating budgets, forecasting, and scheduling.
• Strong problem-solving skills and customer relations skills.
• Strong presentation and platform skills.
• Strong organizational and persuasion skills.

Nice-to-haves

• Experience in the Portland, Oregon market.
• Familiarity with Hilton branded hotels and their standards.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and career growth.