Director, Sales Operations

Nice Group Co., Ltd. - Richardson, TX

Full-time - Director

Remote - Richardson, TX

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Sales Operations Director at NICE will be a pivotal member of the Business Operations and Strategy team, focusing on enhancing the productivity of the sales force and driving revenue growth for the SMB and Global Channel Partners business. This role involves structuring the go-to-market (GTM) strategy for global sales teams and providing critical insights to executive leadership through comprehensive data analysis of team performance and operational processes.

Responsibilities

• Communicate and partner with senior executives and sales leadership.
• Collect, analyze, and report vast volumes of sales and operational data from various internal systems including BI platform, Salesforce, Order Admin Systems, and ERP.
• Evaluate sales trends, records, and performance by territories and product offerings against sales quotas at various levels to drive efficiency and improvements.
• Present insightful business insights to the regional management team and enforce implementation across sales.
• Strategically think, plan, implement, and enforce business improvement initiatives across sales, presales, services, product, legal, and finance.
• Develop, track, and monitor regional sales-related KPIs such as pipeline generation, growth, and sales team productivity to improve internal processes.
• Partner with sales management and executives in supporting day-to-day operational decisions such as go-to-market plans, accounts coverage, quota assignments, and territories structuring.
• Evaluate internal and external economic conditions to assist in the development and evaluation of the sales forecast and improve go-to-market plans.

Requirements

• Bachelor's degree in Computer Science, Finance, Business Administration, Accounting, or related field required; MBA preferred.
• 5+ years of experience in operational and business analysis, preferably in sales operations.
• Experience collaborating with business leaders and stakeholders to deliver data-driven efficiency improvements.
• Experience in a top-tier consulting firm is highly desirable.
• Experience in a global technology company; enterprise software company experience is strongly preferred.
• Excellent data management and analysis capabilities.
• Excellent presentation and communication skills.

Nice-to-haves

• Experience in a top-tier consulting firm is highly desirable.
• Experience in a global technology company; enterprise software company experience is strongly preferred.

Benefits

• Flexible work model with 2 days in the office and 3 days remote work each week.
• Opportunities for internal career growth across multiple roles and locations.