Director, Sales Operations

Gartner - Stamford, CT

Full-time - Director

Hybrid - Stamford, CT

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The HT North America Sales Operations Director will serve as a strategic partner and trusted advisor to senior sales leaders, focusing on executing go-to-market plans to achieve growth and retention targets. This role involves supporting various business activities, driving operational excellence, and improving sales productivity across assigned regions.

Responsibilities

• Function as a strategic partner to senior sales leaders and become an expert on assigned regions' performance and key metrics.
• Define and drive high standards of program execution aligned to the Pathway to Gold.
• Discover best practices and drive execution to improve sales productivity.
• Partner with TP&A and the ROE Team to execute core sales processes such as quota setting and forecasting.
• Work with Conferences and Marketing to link programs and metrics to sales performance.
• Drive operational excellence and process improvement in sales processes across HTI.
• Partner with GTS Ops on growth priorities and initiatives to support retention and growth acceleration.
• Communicate sales processes, operational updates, and best practices within the region.
• Act as a strong ambassador for sales programs and execute change management programs.

Requirements

• MBA or other relevant advanced degree preferred.
• Demonstrate a solution-oriented approach to problem solving in a fast-paced environment.
• Strong organizational and detail-oriented skills with an analytical mindset.
• Experience in finance, business management, and sales operations or similar functions.
• Bachelor's degree in business administration, Finance, Economics, or related field.
• Experience with sales CRM tools such as Salesforce.
• Expertise in analytics tools including Excel, Google Sheets, and PowerBI.
• Proficiency in Salesforce, including data analysis tools and reporting.
• Excellent communication and collaboration skills.

Nice-to-haves

• Experience in Sales Operations, Sales Strategy, Consulting, or Finance.
• Ability to respond to ad hoc requests and manage multiple projects simultaneously.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Professional development and unlimited growth opportunities