Steris Corporation - Mentor, OH
posted 4 months ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Director, Service Contracts and Support Operations is responsible for the execution of strategic projects and service administrative operations for the North America Equipment Service and Instrument Repair Organizations (IMS). This role provides strategic partnership and delivers project plans to support strategic service accounts, field service operations, marketing offerings, and other service offerings. You will partner closely with the Sr. Director Service Reporting and Analytics and Contract Program Support, North American Service, IMS Sales Organization, Field Service, and Sales leaders to support execution of service initiatives. You will be primarily focused on effectively managing service growth initiatives, establishing continuous and strategic improvement action plans, and identifying projects to drive profitability and improve the Customer and employee experience. Projects will include standard work initiatives for the contract life cycle management, identification of areas to automate, leveraging digital technologies to enhance digital adoption of processes, and implementing AI tools where feasible to improve quality and efficiency. You will partner with key accounts sales team and program manager to ensure quality delivery and compliance with STERIS master service agreements associated with our most significant contracted Customers. This position is located in Mentor, Ohio with the opportunity for a hybrid work schedule.