Director, Software Engineering

Salesforce - Minneapolis, MN

Full-time - Senior

Remote - Minneapolis, MN

Publishing Industries

About the position

The Director of Software Engineering at Salesforce will lead the Heroku Eventing, Metering, and Usage team, focusing on modernizing and rebuilding the platform. This role involves overseeing a geographically distributed team, collaborating with various stakeholders, and ensuring the delivery of scalable and available technology solutions. The position emphasizes technical leadership, mentoring, and fostering a culture of excellence and collaboration within the engineering teams.

Responsibilities

• Increase Heroku's eventing, metering and usage engineering competency across all engineering teams using a mix of mentoring, training, and hiring industry experts.
• Partner closely with Heroku Application teams, business and billing operations, Salesforce cloud team, data scientists, data analysts, and visualization engineers to develop effective roadmap.
• Drive the execution and delivery of billing and usage capabilities by collaborating with many multi-functional teams, architects, product owners and engineers.
• Work closely with cross-functional teams to discover and mitigate known and unknown risks.
• Make critical decisions that attribute to the success of the product.
• Proactive in foreseeing issues and resolving it before it happens.
• Ensure teams have clear priorities and adequate resources.
• Empower the delivery team to self coordinate.
• Be a multiplier and have a passion for team and team members' success.
• Provide technical guidance, career development, and mentoring to team members.
• Maintain high morale and motivate the delivery team to go above and beyond.
• Vocally advocate for technical excellence and helping the teams make good decisions.
• Participate in architecture discussions and planning.
• Participate in multi-functional coordination, planning, and reviews with leads from other engineering teams.
• Maintain and nurture our team culture by interviewing and hiring only the most qualified individuals.
• Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments.

Requirements

• B.S/M.S. in Computer Sciences or equivalent experience in billing or financial systems, data engineering, distributed systems, acquisition and integration projects.
• Experience working within billing or financial systems.
• 10+ years of proven track record leading software engineering teams with a distinguished track record on technically fast-paced projects.
• Experience building, delivering, and operating in AWS infrastructure.
• Experience leading large-scale distributed systems and working with microservices and/or distributed architecture.
• Strong verbal and written communication skills, organizational and time management skills.
• Ability to be flexible, proactive, and comfortable working with minimal specifications.
• Strong background in Database concepts and schema design.
• Experience in using test-driven frameworks, version control, conducting efficient code reviews, and deployment strategies.
• Strong problem-solving skills and the ability to solve complex distributed system issues with a prime focus on quality.
• Excellent communication skills to collaborate with technical and non-technical stakeholders, laser focus on the impact, curious, great teammate.
• Experience with short release cycles, the full software lifecycle, and experience working on a product that's been released for public consumption.
• Experience in hiring, mentoring and leading engineers.
• Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations.
• Experience with Agile development methodologies. Scrum Master experience required.
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Nice-to-haves

• Familiarity with Heroku and Salesforce platforms