Director, Spa & Recreation - EC

Montage Big Sky LLC - Big Sky, MT

Full-time - Mid Level

Big Sky, MT

About the position

The Director, Spa & Recreation at Montage International is responsible for leading the day-to-day operations of the Spa, Retail, Compass Sports, Paintbox Children's Program, and Recreation. This role focuses on developing and overseeing the division strategy, ensuring operational excellence, and maximizing financial performance while delivering exceptional guest service and fostering an engaged team environment.

Responsibilities

• Direct all Spa, Retail, and recreation functions ensuring dynamic programming, services, facilities, and operations.
• Direct all Compass Sports and Paintbox functions ensuring dynamic programming, services, facilities, and operations.
• Mentor, lead, coach, and guide direct reports to become effective and efficient leaders and experts in their respective areas of responsibility.
• Create a supportive and professional environment that consistently delivers an experience exceeding guest and associate expectations.
• Responsible for selection of all qualified candidates, communicating performance expectations, providing ongoing feedback, mentoring, and conducting performance reviews.
• Develop and monitor financial strategies to increase revenues while controlling operating expenses.
• Effectively utilize available technology and software to ensure sound business practices and a data-driven approach to decision making.
• Develop and enforce standard operating systems to maintain facilities to Five Star luxury standards.
• Strategically develop programs, marketing initiatives, and promotions to increase revenue opportunities and enhance the guest experience.
• Support marketing and public relations efforts through the creation of experiences, activations, and special events.
• Provide content and narrative support for media requests assigned by the PR Team.
• Establish beneficial partnerships with local guides, land, and resource partners.
• Perform additional duties as assigned by management based on business needs.

Requirements

• High school or equivalent education required.
• 5 plus years of relevant work experience as a Spa, Retail, and/or Recreation leader.
• Luxury hotel experience strongly preferred.
• Demonstrated passion for Spa, Retail, Recreation, and the outdoors.
• Authentic team builder who can motivate team members and hold them accountable.
• Ability to handle high pressure circumstances with a calm demeanor.
• Strong verbal and written communication skills.
• Required to become CPR and First Aid certified.
• Must be able to work a flexible schedule including weekends, evenings, and holidays.
• Excellent organizational and time management skills.
• Advanced skills in Word, Excel, PowerPoint, and Outlook.
• Strong business acumen that includes forecasting, budgeting, and P&L analysis.

Benefits

• Opportunities for career growth and advancement.
• Training programs for continuous learning.