Under Armour - Baltimore, MD
posted 4 months ago
The Director, Store Operations & Process Improvement, will play a pivotal role in shaping the operational landscape of Under Armour's Americas region. This position is designed for a visionary leader who will influence the organization through the establishment of consistent operational guidelines and structures. The Director will be responsible for creating and implementing store operations standards across the region, fostering strong partnerships, ensuring clear communication, and driving accountability among teams. This role is crucial for instilling an operational component into all cross-functional partnerships to optimize store-facing initiatives. As a key stakeholder on the Americas retail team, the Director will collaborate with various departments to scale tools and resources for operational partners. They will also be tasked with developing and deploying the retail digital Omnichannel strategy in partnership with retail operations, fulfillment, IT, marketing, and merchandising. This strategy aims to support an integrated, best-in-class customer experience across multiple channels. The Director will leverage business and consumer insights to articulate omnichannel concepts and solutions effectively, driving process improvements across store operations and omnichannel processes. The impact of this role extends to monitoring the overall health of Omnichannel applications and programs, owning and understanding forecasting KPIs related to Omnichannel initiatives, and leading the implementation of the RFID roadmap to enhance business efficiencies. The Director will consistently seek to improve processes, reduce non-customer-facing tasks, and create strategic and financial models to articulate business value. They will facilitate workshops and decision-making sessions, lead strategic reviews of solution development, and ensure that all store operations standard operating procedures are developed and maintained effectively. Additionally, the Director will coach and develop a team of strong leaders, fostering a culture of excellence, continuous improvement, and collaboration within the organization.