Director, Store Operations

Aritzia - Miami, FL

Full-time - Senior

Miami, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The mission of the Store Operations Department at Aritzia is to uphold the daily standards of operational excellence in our stores while diagnosing and resolving opportunities for continuous advancement. As the company experiences exponential growth, we are seeking a leader to champion the core fundamentals and drive streamlined operations across a complex and growing network of stores and cafes. In this pivotal role as the Sr. Director, Store Operations, you will be responsible for validating daily operations, supporting special initiatives, and identifying opportunities to drive sales and maximize profits across all stores and cafes in your region. With the skills you gain in this role, the opportunities for career advancement are endless, whether in Store Operations or continued growth and development within Aritzia. As the Director, Store Operations, your responsibilities will include upholding the daily standards of operational excellence in our stores, identifying and communicating opportunities for improvement, and serving as the front-end, single point of contact for advocating new infrastructure. You will also support new store openings and events on the ground, identify, solve, and/or escalate sales-driving or profit-maximizing opportunities, and protect the business in response to extenuating incidents. Your role will be crucial in ensuring that our operations align with Aritzia's values and business principles, while also fostering a collaborative environment with cross-functional partners to achieve shared business outcomes.

Responsibilities

• Uphold the daily standards of operational excellence in our stores.
• Identify and communicate opportunities for improvement.
• Serve as the front-end, single point of contact for new infrastructure.
• Support new store openings and events on the ground.
• Identify, solve, and/or escalate sales-driving or profit-maximizing opportunities.
• Protect the business in response to extenuating incidents.

Requirements

• Proven and best-in-class skills, education, and/or applicable certifications in Retail or other relevant Business Management.
• A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• The ability to set clear objectives and design a strategy that inspires the team.
• A dedication to quality and investing in results and new business opportunities that add value at all times.
• A deep understanding and commitment for the industry in which we operate.

Benefits

• Product Discount - Our famous product discount, online and in store.
• Aspirational Workspace - Every detail is considered to connect to the energy of the culture.
• Extras - A multitude of conveniences like dry-cleaning, hotel, and restaurant discounts; self-care promotions; and more.