Director, Strategic Pricing Operations

$118,700 - $246,290/Yr

PayPal - Austin, TX

Full-time - Senior

Remote - Austin, TX

Credit Intermediation and Related Activities

About the position

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. PayPal is a global company operating in the competitive and dynamic Payments industry. The Pricing function is one of PayPal's most prominent finance functions. PayPal is seeking a driven and experienced operations and optimization professional to lead our global Pricing Operations, Transformation, and Enablement teams. The role will ideally be based in our NYC, San Jose, Chicago, or Austin offices but is open to remote locations for the right candidate. This role has a wide remit to lead (1) Pricing Operations to support new product development, deal support via customized pricing, and strategic pricing initiatives; (2) Pricing Transformation to elevate the efficiency and effectiveness of the Pricing organization; (3) Pricing Enablement to lead the execution of our strategic pricing initiatives across the company; and (4) Overseeing Pricing Compliance to ensure compliance with SOX and Audit requirements. This is a high visibility role and will require leadership experience across operations, business transformation, automation, and program management. The position will require the ability to concurrently lead operational support for strategic transformation initiatives that require technical, operational, or process-related changes; ensure that Pricing Operations is run smoothly, efficiently, and without error; and project management. The ability to work collaboratively with different business leads, internal stakeholders, and subject matter experts is required. In this position, you will efficiently lead and manage a large operations team to execute on Pricing activities, including operational pricing support on customized deals, enterprise strategic pricing initiatives, and new product development. You will develop innovative ideas to transform, optimize, and automate Pricing processes and procedures, while expanding our capabilities and flexibility to scale in a controlled manner. You will lead the end-to-end program management execution of all strategic pricing initiatives, working closely with cross-functional stakeholders across the enterprise. Ensuring operational support is executed in a compliant, error-free manner while managing to internal service level agreements is crucial. You will also ensure operations processes are well documented and in accordance with Pricing policies, optimizing and elevating Pricing processes, decisions, and infrastructure through automation and embedded intelligence. In partnership with key stakeholders, you will develop and execute Pricing's multi-year transformation roadmap and effectively partner with business leaders to develop robust business cases that account for timelines, budgeting, and resource needs, as well as clear articulation of transformation project benefits.

Responsibilities

• Lead and manage a large operations team to execute on Pricing activities, including operational pricing support on customized deals, enterprise strategic pricing initiatives, and new product development.
• Develop innovative ideas to transform, optimize, and automate Pricing processes and procedures, while expanding capabilities and flexibility to scale in a controlled manner.
• Lead the end-to-end program management execution of all strategic pricing initiatives, working closely with cross-functional stakeholders across the enterprise.
• Ensure operational support is executed in a compliant, error-free manner while managing to internal service level agreements.
• Ensure operations processes are well documented and in accordance with Pricing policies.
• Optimize and elevate Pricing processes, decisions, and infrastructure through automation and embedded intelligence.
• In partnership with key stakeholders, develop and execute Pricing's multi-year transformation roadmap.
• Effectively partner with business leaders to develop robust business cases that account for timelines, budgeting, and resource needs, as well as clear articulation of transformation project benefits.

Requirements

• 10+ years of experience participating in large-scale planning and transformation activities in global organizations and managing large operational teams.
• 10+ years of relevant experience with excellent project management and process optimization orientation (e.g., Six Sigma).
• Strategic thinker with strong analytical and problem-solving skills, excellent verbal and written communication skills, and the ability to clearly articulate ideas in presentations.
• Mindset to proactively evaluate, seek transformational opportunities, and drive change for the Pricing organization.
• Executive presence with ability to work under pressure, manage multiple projects with competing priorities, identify dependencies, meet deadlines, and adapt to change.
• Demonstrated ability to influence stakeholders while navigating complex decision points and driving engagement on multiple projects simultaneously.
• Demonstrated organizational agility and the ability to work effectively in a dynamic environment with matrix reporting structure.
• Master's degree required. Operations Research, Finance, or Business degree preferred.
• Experience with different software development methodologies and associated tools like Jira, Clarizen, etc. is preferred.

Nice-to-haves

• Experience with software development methodologies and tools like Jira and Clarizen.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible work environment
• Employee shares options
• Annual performance bonus
• Equity compensation
• Medical, dental, vision, and other benefits.