Director, Support (US REMOTE)
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About The Position
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Company's cloud-based, software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Director, Support leads a comprehensive support organization, overseeing a team of Managers and Senior Managers who each manage their own teams of Supervisors. This role serves as the primary support for both the management team and the broader organization, ensuring all leaders have the necessary tools, support, and resources to effectively run their teams. Reporting to Senior Director, Support, this leader is seen as a key member of the leadership team and is responsible for cascading goals and priorities from upper management, enabling team leaders to execute on various initiatives across the organization. They prioritize training and development, collaborating with Managers to upskill team members as needed. Through effective communication with both team members and leadership, the Director, Support ensures strong team alignment with business objectives while focusing on development and retention. The Director, Support must possess a deep understanding of CDK's business operations, cross-functional teams, and product portfolio, including how these elements interconnect across the organization. They build and maintain effective relationships with peers, cross-functional teams, and upper leadership to drive organizational alignment. Through continuous communication and involvement, the Director, Support works to advance both team and business objectives. In this strategic role, the Director, Support holds responsibility for overall strategy development, workforce planning, and organizational design. They collaborate closely with the management team to solve complex problems and develop solutions that drive results. Working directly with the VP of Support, the Director, Support designs and implements both current and future-focused strategies while maintaining accountability for P&L results.
