Central Hudson - Poughkeepsie, NY
posted 4 months ago
The Director of Technology Infrastructure and Operations is a pivotal leadership role at Central Hudson, reporting directly to the Chief Information Officer (CIO). This position is responsible for overseeing all aspects of the company's IT infrastructure and operations functions, which include managing data centers, networks, and cloud services to ensure high availability, performance, and security. The ideal candidate will possess a proven track record of managing large-scale IT environments, leading teams, and driving technological innovation within a regulated environment. This role requires leveraging co-sourced vendor services combined with internal staff to plan, build, and run technology services across various domains, including service desk, mainframe, network, database, server administration, vulnerability management, and collaboration tools. Furthermore, the Director is tasked with ensuring that the department aligns with the ITIL framework and focuses on continuous improvement for efficient and reliable service delivery. In terms of strategic leadership, the Director will develop and execute the strategic roadmap for IT infrastructure and operations in alignment with the company's business objectives and overall technology strategy. This includes leading initiatives to modernize and optimize the company's IT infrastructure, adopting cloud technologies, and collaborating with other teams to enhance cybersecurity measures. The Director will also be responsible for managing the IT infrastructure and operations budget, ensuring cost-effective use of company resources. Operational excellence is another critical aspect of this role, as the Director will manage 24/7 IT operations, including the Network Operations Center (NOC), to ensure high availability and performance of IT systems and services. The Director will implement best practices and standards for IT operations, establish Key Performance Indicators (KPIs) to drive efficient service delivery, and ensure compliance with all relevant cybersecurity regulations and standards. Team leadership and development are also key responsibilities, as the Director will lead and mentor a team of technology professionals, fostering a culture of collaboration, innovation, and continuous improvement. Additionally, the Director will maintain operational partnerships with third-party vendors to optimize and maintain IT services, develop disaster recovery and business continuity plans, and oversee the Technology Incident Response program to support 24/7 company operations.