Director, Technology Operations

Performance Health - Warrenville, IL

Full-time - Senior

Warrenville, IL

Merchant Wholesalers, Durable Goods

About the position

Performance Health is seeking a Director of Technology Operations to oversee the efficient operation and maintenance of all enterprise infrastructure and networking systems. This role involves collaborating with the CIO to forecast technology requirements, manage an IT Operations Team, and drive innovation to enhance operational efficiency. The Director will ensure that IT services meet established service levels and customer satisfaction while fostering a culture of service excellence and continuous improvement within the department.

Responsibilities

• Collaborate closely with the Chief Information Officer to formulate and execute IT strategies that align with the organization's goals.
• Lead and manage a dynamic IT Operations Team, fostering a culture of excellence and collaboration.
• Oversee the day-to-day operations of IT infrastructure, ensuring reliability, security, and performance.
• Drive innovation and technology adoption to enhance operational efficiency.
• Plan, coordinate, and oversee IT Operation Department's activities and established department goals, objectives, and operational priorities.
• Lead the development, implementation, and continuous improvement of ITSM processes and procedures.
• Ensure that IT services are delivered in accordance with agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Establish and maintain a culture of service excellence within the IT department.
• Mitigate risks by implementing and maintaining effective security policies and procedures.
• Develop and implement comprehensive Business Continuity Planning and Disaster Recovery strategies.
• Cultivate and manage relationships with IT vendors and service providers.
• Collaborate with internal stakeholders to understand IT needs and align IT services with organizational requirements.
• Assist the CIO to develop and manage the IT department budget and optimize resource allocation.
• Champion a culture of continuous improvement within the IT department.
• Stay abreast of technological advancements and industry trends to drive organizational competitiveness.
• Lead emergency response efforts to minimize downtime and ensure business continuity.

Requirements

• Bachelor's degree in computer science, computer engineering, business or related field.
• 8+ years of experience working in technology with increasing levels of responsibility.
• 5 years of experience in an IT supervisory role.
• Solid understanding of LAN/WAN networks and capability for analyzing PC connectivity issues.
• Strong knowledge of Microsoft infrastructures services and server systems.
• Knowledge of TCP IP, MS Exchange, MS ISA and group policy.
• In-depth knowledge of virtualization technologies.
• Ability to connect quickly and communicate effortlessly with users at all levels.
• Demonstrated success in interfacing with a variety of organizational functions and divisions.

Nice-to-haves

• Knowledge of hotel associated systems and telephone systems will also be beneficial.