University of California - Berkeley, CA
posted 5 months ago
The Director of Ticket Operations at the University of California, Berkeley, is a pivotal role within the Department of Intercollegiate Athletics, which encompasses over 275 staff members and supports 30 varsity sports programs. This position is responsible for the strategic and operational management of the Athletic Ticket Office, which processes more than $12 million in ticket sales annually. The Director will oversee the development of operational procedures, manage inventory, supervise ticket office staff, and ensure the smooth execution of on-site ticket sales efforts. In this role, the Director will independently plan, organize, and implement ticketing operations for assigned sports teams, acting as a liaison with coaches, student-athletes, and various departments to address customer inquiries and operational needs. The Director will also manage ticket operations for major sports such as Football and Rugby, ensuring that all ticket orders are processed efficiently and accurately. This includes overseeing player guest admissions, media pass lists, and game-day ticket sales, while maintaining secure transportation of funds and accurate attendance records. The Director will be responsible for ensuring excellent customer service at the Ticket Office and during events, balancing and reconciling ticket sales, and collaborating with external affairs units to enhance operational efficiency. Additionally, the Director will supervise two Athletic Ticket Office staff members, handling hiring, training, and performance management. This position requires a strong understanding of data management tools and the collegiate ticketing industry, along with the ability to lead and make effective decisions in a fast-paced environment.