Director, User Experience Design

$145,170 - $189,000/Yr

Onbe - Boston, MA

Full-time - Director

Boston, MA

Credit Intermediation and Related Activities

About the position

Onbe, a fast-growing FinTech, is seeking a Director, User Experience Design to join its Product Management team. This position will lead the end-to-end user experience design process, from research and concept development to design execution and usability testing. The role involves mentoring and growing a UX design team of up to two, ensuring they have the tools and support needed to succeed. This is a partial player-coach role, where the director will contribute design artifacts alongside the team as needed. The position is remote, but candidates must reside within 30 miles of the Metro Boston area, as occasional in-person meetups and travel may be required.

Responsibilities

• Develop and implement a comprehensive UI/UX strategy that aligns with Onbe's vision and goals, fostering collaboration and innovation across cross-functional teams.
• Create and uphold UI/UX processes, methodologies, and successful approaches to encourage user-focused design, maintain uniformity, and enhance the flow between design systems.
• Lead the creation and management of a design system, ensuring adherence to design principles and seamless integration across development teams.
• Develop and implement user research processes to guide design decisions, incorporating user insights, competitive benchmarks, and design thinking at the beginning of the design process.
• Stay updated on design trends and technologies to improve user experience, applying standard methodologies from both within and outside the financial services industry.
• Collaborate with collaborators, customers, partners, and team members to develop creative design solutions that meet user, product, and business requirements.
• Take ownership of design projects, effectively managing resources and ensuring alignment with business goals and user needs.
• Collaborate with team members, customers, and partners to gather insights from digital analytics, user testing, and input, and use this information to drive improvements.

Requirements

• 7+ years of experience in UX, including leadership roles in product design and development required.
• Bachelor's Degree Required.
• Demonstrated experience in developing and implementing successful UX strategies and practices, including both brand-new practices as well as strategies to implement enterprise-wide design system changes.
• Solid understanding of user-centric design principles and methodologies, including design thinking innovation techniques, generative user research and co-creation, rapid prototyping, usability testing, and accessibility standards.
• Strong communication and collaboration skills to work with cross-functional teams, senior stakeholders, and external partners.
• Solid domain knowledge in the financial services industry.
• Ability to work in a fast-paced environment and prioritize competing demands. Skilled at execution as well as ideation.
• Proficient with standard design and development software such as JIRA, and Miro.
• Ability to create a safe and engaging environment to get the most out of the team and have fun along the way.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• 401(k) matching
• Open time off
• Generous parental leave
• Annual bonus eligibility