Director, Web Marketing Design Lead

$105,000 - $175,000/Yr

TIAA - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The UX Manager II is responsible for leading a team of UX Designers to implement user-centered design strategies that align with business goals. This role involves collaborating with technology partners, product, development, and marketing teams to ensure a seamless user experience while advocating for the customer perspective. The manager will mentor and inspire team members, oversee project execution, and contribute to the overall UX strategy.

Responsibilities

• Manages strategy implementation to ensure user needs and business requirements are represented in features and functionality of the system.
• Contributes to department strategy development that ensures user needs and business requirements are represented in features and functionality of the system.
• Approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies.
• Communicates with senior leadership to influence others to accept current practices and approaches.
• Leads complex system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.
• Manages performance of team through regular, timely feedback, and directs the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.

Requirements

• 5+ years of UX design and/or design management experience required; 7+ years preferred.
• Strong background in marketing experience design, consumer product design, and mobile platform design in an agile delivery model.
• Proficiency in design tools such as Figma, Sketch, InVision, and Miro.
• Strong team management and team building skills, with experience in leading and mentoring team members.

Nice-to-haves

• Eager to be innovative and possess a strong 'test and learn' mentality.
• Experience partnering closely with development teams to launch designs into market.

Benefits

• Comprehensive Total Rewards package including retirement program and competitive health, wellness, and work-life offerings.