Director, Workforce Management

$103,200 - $137,600/Yr

Knott's Berry Farm - Buena Park, CA

Full-time - Senior

Buena Park, CA

Amusement, Gambling, and Recreation Industries

About the position

The Director of Workforce Management at Knott's Berry Farm is responsible for overseeing the labor management and scheduling processes across all departments to ensure optimal staffing levels that enhance guest service and park profitability. This role involves collaboration with various teams to uphold regulatory and company policies, while also driving improvements in labor efficiency and productivity through data analysis and strategic recommendations.

Responsibilities

• Build a Workforce Management team to transform how labor is efficiently managed.
• Work with park management teams to maximize guest service and profitability.
• Oversee labor scheduling processes and provide support to departmental managers in forecasting and reporting.
• Provide recommendations for improvements based on reports.
• Monitor productivity of the labor force using the WFM system and provide feedback to operating divisions and the General Manager.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Serve as the WFM system owner, collaborating with vendors and corporate directors on system issues and upgrades.
• Coordinate review and deployment of Business Intelligence that impacts labor deployment and guest satisfaction.
• Define key metrics to provide managers with a solid understanding of business performance.
• Establish reporting methods around key metrics related to WFM and ensure KPIs are met.
• Stay current on internal work processes, policies, and procedures, identifying recurring problems and contributing ideas for resolution.
• Analyze, manage, and adjust position training/certification requirements to ensure staffing levels are achieved.
• Work with Internal Audit, HR, and management teams to ensure compliance standards are met.
• Coordinate with IT to resolve issues with time clocks or other resources to ensure optimal functioning of the time and attendance system.

Requirements

• Degree in a related field from an accredited college/university or equivalent experience in Workforce Management.
• 5+ years of relevant experience in a leadership role.
• Excellent organizational skills and ability to communicate clearly and persuasively both verbally and in writing.
• Proven training experience with both development and facilitation.
• Strong analytical skills, creative thinking, critical reasoning, and intellectual curiosity.
• Advanced MS Office skills including MS Excel (Pivot Tables/Pivot Reporting, VBA, Macros, VLOOKUP).
• Strong ability to lead and partner in cross-functional teams.
• Knowledge of workforce management and awareness of WFM and industry trends and best practices.
• Ability to work odd shifts, weekends, and holidays.

Benefits

• Competitive salary ranging from $103,200 to $137,600 based on experience.