Dispatch Data Analyst

About the position

As a Dispatch Data Analyst here at Honeywell, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize the customer journey. You will report directly to our Customer Experience Manager Supervisor, and you'll work out of our Raleigh, NC location on a hybrid work schedule. In this role, you will have a significant impact on enhancing the overall customer experience and ensuring that our customers receive world-class service and support.

Responsibilities

• Implement best practices and standard operating procedures to streamline processes and improve efficiency.
• Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.

Requirements

• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.

Nice-to-haves

• Bachelor's degree in Business Administration or a related field.
• Working knowledge of AMI infrastructure.
• Experience in Microsoft Excel.
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Continuous learning and self-development mindset.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts.
• Health Savings Accounts.
• EAP and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.