Dispatch Manager-Baytown, TX - 504438

Apac Texas - Baytown, TX

Full-time - Mid Level

Onsite - Baytown, TX

Heavy and Civil Engineering Construction

About the position

The Dispatch Manager at Texas Materials is responsible for overseeing all dispatch activities, ensuring efficient customer service and timely delivery of materials. This role involves managing a team of dispatchers, coordinating with various departments, and maintaining compliance with safety regulations. The Dispatch Manager plays a crucial role in optimizing delivery routes and fostering strong customer relationships while achieving departmental goals.

Responsibilities

• Ensure a safe work environment in compliance with all safety policies and procedures.
• Manage and train Customer Service Representatives / Dispatcher team members.
• Set performance metrics and goals for team members and conduct employee reviews regularly.
• Direct the work of all employees involved in the daily operations of a Ready Mix Concrete dispatch office.
• Coordinate with VP/GM, Transportation Manager, sales team, QC, and operations to understand expectations for each specific job/project.
• Coordinate deliveries with company truck drivers & hire hauler fleet to ensure timely customer deliveries.
• Build rapport with customers and establish good working relationships.
• Monitor orders and scheduling during the day and make adjustments as necessary to maintain customer service.
• Plan effective delivery routes and assign haulers & drivers for scheduled deliveries.
• Prepare invoices, delivery tickets and related shipping documents.

Requirements

• High school diploma or GED, or equivalent experience in related function.
• 3 to 5 years of experience in the materials delivery business with a working knowledge of delivery and plant equipment.
• 3 plus years experience in customer service and dispatch.
• Must pass pre-employment physical, drug screen and criminal background check.
• Have a valid Driver's License and acceptable driving record.

Nice-to-haves

• Knowledge of DOT regulations.
• Proficient in basic Microsoft Office software (Word, Excel, Outlook and PowerPoint).
• Ability to make presentations in front of many people.

Benefits

• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs