Dispatch/Service Representative

North Memorial Health Care - Maple Grove, MN

Part-time,Full-time

Maple Grove, MN

Hospitals

About the position

The Dispatcher/Service Representative at North Memorial Health is responsible for managing requests for environmental services, determining the appropriate methods for routing messages, and following up on work orders. This role emphasizes strong organizational skills, effective communication, and the ability to multitask in a fast-paced environment, all while embodying the values of Maple Grove Hospital.

Responsibilities

• Receive requests for environmental services and determine the appropriate method for routing messages via phone, radio, or pager.
• Follow up on requests to update the status of work orders.
• Demonstrate the values and guiding principles of Maple Grove Hospital consistently.

Requirements

• High school diploma or equivalent.
• 1+ years of customer service experience or 1+ years of experience in an office setting using the telephone and computer as primary instruments.
• Strong ability to multi-task and handle competing priorities.
• Strong organizational skills and attention to detail.
• Solid PC skills including MS applications such as Word, Excel, and Access.
• Strong communication skills, both written and oral, with the ability to express ideas clearly and concisely.
• Demonstrated ability to deal with conflict positively.
• Awareness of and responsiveness to the needs and feelings of others.
• Accountability for quality customer service and ability to respond appropriately to various personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write, and speak effectively in English.

Benefits

• Childcare discount program
• Employee discount
• Loan forgiveness
• Tuition reimbursement
• Adoption reimbursement up to $3000 per child
• 24/7 fitness center access for all benefit eligible team members