Dispatch Supervisor

Empire Auto Parts - Peachtree Corners, GA

Full-time - Mid Level

Peachtree Corners, GA

Merchant Wholesalers, Durable Goods

About the position

The Dispatch Supervisor at Empire Auto Parts LLC is responsible for overseeing the team of delivery drivers and dispatchers in the aftermarket collision auto parts business. This role involves coordinating daily delivery routes, ensuring timely product delivery, and managing the performance of delivery drivers. The Dispatch Supervisor must possess strong leadership, organizational, and communication skills to effectively manage the delivery process and ensure customer satisfaction.

Responsibilities

• Schedule and dispatch delivery drivers for daily routes, ensuring timely and efficient delivery of products to customers.
• Fill in as a Dispatcher when required.
• Monitor delivery driver performance and productivity, providing feedback and coaching as necessary.
• Responsible for all delivery and shuttle drivers at the local distribution center.
• Ensure compliance with all company policies, procedures, and safety guidelines.
• Maintain accurate records of deliveries, driver schedules, and vehicle maintenance.
• Communicate effectively with customers regarding delivery schedules and any issues or concerns.
• Resolve any issues or conflicts related to delivery schedules or driver performance.
• Manage the day-to-day activities of the dispatch office and ensure effectiveness.
• Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products.
• Oversee the accurate and timely submission of payroll activities, including timekeeping and approvals of PTO.

Requirements

• High school diploma or equivalent.
• 3+ years of experience in dispatching and supervising delivery drivers.
• Knowledge of aftermarket collision auto parts and the auto parts industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in computer applications, including Microsoft Office and dispatching software.
• Valid driver's license and a clean driving record.

Nice-to-haves

• Strong internal and external customer service skills.
• Ability to motivate, train, and coach the team to achieve optimal performance.
• Excellent problem-solving skills to address any issues or conflicts that arise during the delivery process.
• Flexible and adaptable to changes in delivery schedules, weather conditions, or other unforeseen circumstances.

Benefits

• Full-time position with competitive salary range of $50.4K - $63.8K per year.