Mv Transportation - Chicago, IL
posted about 2 months ago
Full-time
Chicago, IL
Transit and Ground Passenger Transportation
About the position
MV Transportation is seeking a Dispatch Supervisor to oversee the day-to-day route operations in compliance with client and company procedures. This role involves daily communication with drivers and clients, ensuring safe, cost-effective, and timely service delivery. The Dispatch Supervisor will track sign-in/sign-out times, monitor route performance, and address service issues as they arise.
Responsibilities
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
- Monitors radio, telephones and on-road provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver sign-in and sign-out daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
- All other duties, as assigned.
