Dispatcher/Customer Service Representative - WEEKENDS ONLY

Action and 24 HR Rooter Connectionz Plumbing & Drain Cleaning - Salt Lake City, UT

Part-time - Entry Level

Salt Lake City, UT

About the position

The Dispatcher/Customer Service Representative role at Action Plumbing Heating & Air/24 Hour Rooter Connectionz is a part-time position focused on managing weekend operations. The ideal candidate will assist in customer service and dispatching tasks, ensuring efficient communication and scheduling for service technicians. This entry-level position requires strong organizational skills and a commitment to providing excellent customer service.

Responsibilities

• Being reliable and punctual.
• Answering inbound calls.
• Making outbound calls to existing clientele.
• Schedule and organize appointments.
• Managing many calls and calendars at once.
• Complaint resolution/customer retention.
• Understanding dispatching funnels.
• Maintain confidentiality.
• Avoid any possible conflict of interest.
• Paper and computer work.

Requirements

• 1 year of experience as a Customer Service Rep and/or Dispatcher.
• Open availability to work 2 consecutive weekend days Friday thru Sunday.
• Computer/tech-savvy with an ability to learn new systems quickly.
• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
• Knowledge of the local geographic territory.

Nice-to-haves

• Bilingual in Spanish.
• Experience in the area of customer service and/or related dispatching service technicians.
• Ability to thrive in a fast-paced environment.
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by cell phone and tracking devices.
• Excellent organizational skills and the ability to coordinate multiple appointments.
• Demonstrated listening, written/verbal communication, and interpersonal skills.
• Proven ability to meet and exceed set goals.
• Experience gathering customer information and keying it into a computer.

Benefits

• Health insurance
• Paid time off