Dispatcher/Customer Service

About the position

The Customer Service Representative role at Air Master Heating & Air Conditioning focuses on delivering exceptional service to clients in the logistics and home services sector. The position requires effective communication, coordination of services, and collaboration with internal teams to ensure client satisfaction and smooth operations.

Responsibilities

• Communicate with clients to understand their home service needs and provide appropriate solutions
• Coordinate and schedule services using company software
• Assist clients with any inquiries or issues related to their home services
• Collaborate with internal teams such as management to ensure smooth operations
• Maintain accurate records of client interactions and transactions
• Provide phone etiquette and professional customer service at all times

Requirements

• Previous experience in customer service and satisfaction
• Complete customer satisfaction
• Maintaining a database of customer information
• Acknowledging and handling customer complaints
• Answering customer questions about complaints, products, or services
• Handling incoming calls and emails as well as making outbound calls and emails
• Dispatching technicians
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and problem-solving skills
• Proficiency in using computer systems and software applications

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance