Dispatcher/Customer Service

$31,200 - $41,600/Yr

B & V Electric - Fort Collins, CO

Full-time - Entry Level

Fort Collins, CO

Specialty Trade Contractors

About the position

The Dispatcher at B & V Electric LLC is responsible for acting as a communication point for both emergency and non-emergency calls. This role involves receiving requests, transmitting messages, and tracking vehicles to ensure effective communication among different parties. The ideal candidate must possess excellent communication skills and the ability to remain calm under pressure, particularly in emergency situations.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Requirements

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures and guidelines for emergency situations.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• High school diploma.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance