Dispatcher/Customer Service

$37,440 - $41,600/Yr

Wind N Sea Investments - San Diego, CA

Part-time - Entry Level

San Diego, CA

Support Activities for Transportation

About the position

The Dispatcher/Customer Service role at Wind N Sea Towing involves coordinating and dispatching drivers for emergency roadside assistance. This part-time position requires effective communication and organizational skills to ensure timely service delivery while maintaining accurate records and documentation.

Responsibilities

• Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software.
• Answer phones in a timely, friendly, and professional manner.
• Investigate the needs of the caller to appropriately dispatch the best service vehicle and driver.
• Dispatch calls based on the service(s) and the appropriate service truck needed.
• Complete reports and paperwork accurately and on time.
• Collect driver documents daily and complete log sheets.
• Keep accurate records of dispatch times, arrival times, and call completion times.
• Follow company processes for clearing calls, including documentation.
• Effectively use GPS tools to track the location of company vehicles.
• Release vehicles and follow guidelines for collecting documentation.

Requirements

• 1 year of dispatching experience (preferred).
• Proficiency in Microsoft Outlook.
• Strong customer service skills.
• Ability to communicate effectively in Spanish (preferred).
• Basic computer skills and data entry capabilities.

Nice-to-haves

• Experience with transportation management systems.
• Typing skills.
• Phone etiquette.

Benefits

• Part-time schedule with expected hours of 36 per week.
• Competitive pay rate of $18.00 - $20.00 per hour.