Dispatcher-Des Plaines,IL

$37,440 - $37,440/Yr

Red White And Blue Thrift Store - Des Plaines, IL

Full-time

Des Plaines, IL

101-250 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

We are seeking a reliable and organized Dispatcher to join our team in Des Plaines, IL. The ideal candidate will have experience in dispatching drivers, managing schedules, and optimizing scheduled stops along designated routes. As a Dispatcher, you will play a pivotal role in connecting our valued customers, donors, and corporate partners with our dedicated staff, balancing incoming calls, scheduling pickup requests, and providing vital support to our drivers in the field. This role also involves acting as a customer service liaison, creating a positive first impression and assisting with inquiries.

Responsibilities

• Professionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience.
• Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups.
• In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service expectations.
• Support drivers by providing them with essential information and updates throughout their assignments.
• Address customer issues or concerns promptly and effectively, seeking solutions and maintaining a high level of customer satisfaction.
• Handle multiple tasks simultaneously, managing call traffic, dispatch requests, and customer inquiries while maintaining professionalism and attention to detail.
• Serve as the central point of communication for the thrift store, ensuring that messages and information flow effectively between customers, drivers, and other store personnel.
• Make quick decisions and problem-solving judgments to resolve issues as they arise.
• Effectively utilize dispatching software and communication equipment proficiently to streamline operations and maintain accurate records.
• Provide administrative support to the store leadership team as needed.
• Provide support by conducting product research for our team of pricers as needed.
• Deliver timely feedback and observations to the leadership team regarding Drivers' performance, including adherence to lunch break policies.

Requirements

• Previous experience in dispatching, logistics, or related field preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• High school diploma or GED preferred.

Benefits

• Full time hours
• Weekends off
• Benefits eligible after 90 days of employment