Dispatcher I

$41,600 - $41,600/Yr

Aaa Minneapolis - Saint Louis Park, MN

Full-time - Entry Level

Remote - Saint Louis Park, MN

Personal and Laundry Services

About the position

AAA Minneapolis is a part of one of the largest membership organizations in the country, offering much more than just legendary roadside service. As a not-for-profit organization serving Hennepin County, we are made up of local Minnesotans who are passionate about our community. Our diverse range of products and services spans various industries, including travel, financial services, insurance, technology, traffic safety, and automotive. This unique position allows our employees to gain exposure to multiple fields and provides opportunities for career advancement. In the role of Dispatcher I, you will be responsible for interacting with customers and contracted facilities to assist members with their roadside service and dispatch needs. This position requires a commitment to providing excellent customer service and ensuring that all service requests are handled promptly and efficiently. You will work in a flexible, supportive, and collaborative environment that prioritizes a healthy work-life balance and values diverse backgrounds, beliefs, and experiences. The schedule for this position includes Thursday evenings from 5:30 PM to 11 PM, and Saturday and Sunday from 2:30 PM to 11 PM. After completing the initial training period of 30-60 days, there is an option to work remotely. In exchange for your expertise, AAA Minneapolis offers a variety of career path opportunities, a complimentary AAA Membership, discounts on travel and at the travel store, and a referral bonus.

Responsibilities

• Respond to telephone inquiries from members and the general public regarding all member-related services, including ERS call receiving, TripTik requests, membership records inquiries, and general AAA Minneapolis information.
• Promptly relay service requests and continuously monitor call activity with contract facilities (via 2-way radio, telephone, Digital Dispatch System) to ensure timely and efficient emergency roadside service delivery.
• Ensure correct procedures (i.e., radio communications, re-routing calls, member communication, documentation, etc.) are followed.
• Educate customers on same-day roadside service products outside of traditional membership benefits to meet a variety of needs.
• Communicate service delays or other issues involving service delivery with members in a professional and timely manner.
• Perform departmental tasks and/or projects of varying nature to meet changing workload requirements.

Requirements

• High School diploma or equivalent.
• Minimum one year of call center or customer service experience required (call center preferred).
• Previous Dispatch experience preferred.
• Proficiency with Microsoft Suite, including Microsoft Outlook and Teams.
• Strong verbal and written communication skills.
• Ability to identify and resolve problems in a timely manner.
• Proficient in the use of internet and web-based technologies.
• Ability to navigate multiple applications while speaking with customers.

Nice-to-haves

• Previous Dispatch experience preferred.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Referral program
• Complimentary AAA Membership
• Discounts on travel and at the travel store
• Generous time off