Dispatcher-Itasca, IL - 2024-47722-4379

Ars Corporation Ltd - Itasca, IL

Part-time - Entry Level

Itasca, IL

51-100 employees

Machinery Manufacturing

About the position

ARS-Rescue Rooter is seeking a Dispatcher to join our team in Itasca, IL. As a leader in residential services, we pride ourselves on providing plumbing, heating, and air conditioning expertise through over 70 locations nationwide. This position offers a unique opportunity to grow with a company that values professional excellence and stability. The Dispatcher will play a crucial role in our operations by managing customer calls, scheduling appointments, and dispatching technicians to various jobs. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service. In this position, you will be responsible for answering customer calls in a busy office setting, entering customer data into our systems, and providing feedback regarding service queries. You will also make outbound calls to schedule appointments for maintenance agreements. While prior experience is preferred, we are willing to train the right candidate who demonstrates a strong work ethic and a desire to succeed. This role requires excellent organizational skills, the ability to coordinate multiple appointments, and a strong degree of self-motivation. At ARS-Rescue Rooter, we offer year-round work and opportunities for advancement. We are committed to giving back to the community and encourage our employees to participate in outreach initiatives, such as the Night to Shine prom for special-needs students. If you are looking for a rewarding career with a company that values its employees, we invite you to apply today!

Responsibilities

• Answer customer calls within a busy office setting.
• Schedule customer appointments and dispatch technicians to daily jobs.
• Enter customer data into a computer system.
• Provide feedback to customers regarding service queries.
• Make outbound calls to customers to schedule appointments for maintenance agreements.

Requirements

• One or more years of experience as a dispatcher and/or in a customer service-related role.
• Ability to thrive in a fast-paced environment.
• Strong self-motivation to provide exceptional customer service by phone.
• Excellent organizational skills to coordinate multiple appointments.
• Demonstrated listening, written/verbal communication, and interpersonal skills.
• Proven ability to meet and exceed set goals.
• Experience gathering customer information and entering it into a computer.
• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
• Knowledge of the local geographic territory.
• Willingness and ability to work evenings and weekends.

Nice-to-haves

• Experience in the area of customer service and/or a related service line.

Benefits

• Competitive pay for full-time employees.
• Comprehensive paid training.
• Medical, dental, vision, and prescription plans.
• Paid time off and holidays.
• 401(k) with company match.
• Healthcare flexible spending account (HFSA).
• Competitive pay for part-time employees.