Dispatcher - Sarasota

$41,600 - $62,400/Yr

PlumbingToday - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

About the position

Cool Today is seeking Dispatchers to join their team, offering competitive pay and a robust benefits package. The role focuses on scheduling and monitoring technician assignments, ensuring efficient dispatching of work orders, and maintaining communication with both customers and field personnel. The company emphasizes a collaborative work environment and professional development opportunities.

Responsibilities

• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Communicate with field personnel via Outlook
• Handle paperwork for assigned departments and technicians
• Maintain accurate technician database
• Coordinate parts scheduling
• Answer general questions regarding rebates, system operations, warranties, etc. from customers

Requirements

• High School Diploma or GED preferred
• Minimum 1 year of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings and weekends
• Must have experience in trades dispatching

Nice-to-haves

• Experience with Service Titan

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off