Smart Care Equipment Solutions - Fishers, IN
posted 4 days ago
Full-time - Entry Level
Fishers, IN
Repair and Maintenance
About the position
The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Responsibilities
- Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
- Serve as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
Requirements
- High school diploma or equivalent
- 3+ years' experience in dispatch, customer service and/or restaurant management
- Intermediate experience in Microsoft Office / Window based environment
Nice-to-haves
- Ability to learn unique and proprietary software
- Excellent verbal and written communication skills
- Previous SAP experience
