Dispatcher - Towing

Corrigan Oil • Brighton, MI

397d

About The Position

The Towing Dispatcher at Corrigan is responsible for receiving and dispatching emergency and routine calls for towing, road service, recovery, and transportation. This full-time, non-exempt position plays a crucial role in ensuring efficient operations and customer satisfaction while working in a fast-paced environment.

Requirements

• High School graduate or equivalent.
• 2+ years of dispatch experience preferred.
• Working knowledge of Microsoft Outlook, Word, and Excel for data entry.
• Attention to detail, planning, and organizational skills.
• Strong communication skills - verbal and written.
• Proficient in GPS tracking programs.
• Good knowledge of vehicles and local geography.
• Able to pass a 7-year criminal background check.

Responsibilities

• Dispatch drivers.
• Maintain and confirm schedules.
• Collect and maintain paperwork.
• Oversee on-time dispatch requirements.
• Work with local and state law enforcement agencies to ensure they have everything they need.
• Track driver pickups throughout the workday.
• Ensure paperwork is complete prior to dispatch and upon return.
• Follow up to ensure accurate communication with internal and external staff members.
• Anticipate potential problems and create contingency plans.
• Able to multitask in a loud, fast-paced, high call volume environment with frequent interruptions.
• Learn software for data entry and reports and follow instructions.
• Follow company quality, safety, and environmental guidelines as well as employee handbook policies.
• Effectively perform responsibilities under a high level of stress.
• Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.
• Be flexible and available to work afternoons and weekends.
• Demonstrate good interpersonal and communication skills with a calm demeanor towards customers and co-workers.
• Maintain regular and reliable attendance and presence at work.
• Operate in a constant state of alertness and safe manner.
• Perform any duties as may be assigned.

Benefits

• Medical, Dental & Vision Insurance - Eligible 1st of the month after employment begins.
• Life Insurance.
• Short-Term Disability Coverage.
• Vacation Time.
• Paid Holidays.
• 401(k) - Company matches 50% up to 5% employee income.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED