Roy Jorgensen Associates - Golden, CO
posted 4 days ago
Part-time - Entry Level
Golden, CO
Professional, Scientific, and Technical Services
About the position
Roy Jorgensen Associates, Inc. is currently seeking Traffic Management Center (TMC) Operators to perform maintenance operations in the Denver, CO area. TMC Operators are responsible for monitoring I-70 and will report to the CTMC in Golden, CO. Responsibilities include communicating with Road Rangers for emergencies and/or incidents on the roadway and documenting all work performed with detailed time logs, etc. This position requires utilizing ITS devices and software to maintain an accurate real-time traffic incident status database and adherence to all applicable federal, state, and local regulations, as well as Jorgensen Company policies and procedures.
Responsibilities
- Manage traffic incident information in accordance with the applicable standard operating guidelines
- Disseminate pertinent traffic incident information via Dynamic Message Signs, Highway Advisory Radio, Text Messages and telephone communication
- Obtain and report traffic incident status information to and from multiple agencies
- Detailed documentation and reporting of incidents
- Notify supervisor of equipment or system malfunctions
- Provide outstanding customer service when responding to customer calls
Requirements
- High School Diploma/GED
- Ability to utilize integrated software along with radio, voice, data or video communications
- Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers
- Willing and able to work extended hours, weekends and holidays
- Ability to solve problems, prioritize duties and complete required tasks promptly
- Must be a team player and have the ability to work well with various personality types
- Advanced skill with Windows operating system, Microsoft Word and Excel
- Ability to type 40 wpm with accuracy
- Strong communication skills including diction, grammar and spelling
- Ability to work independently
- Willing and able to provide pleasant customer service experience
- Must be organized, responsible and timely
- Ability to multitask
- Strong directional sense
- Consistently present positive and professional image
- Support organization's goals and values
- Ability to learn new programs and adapt to a new environment quickly
Benefits
- Competitive base pay
- Recognition incentives
- Extensive training opportunities
- Health, Vision, and Dental insurance
- 401(k) Retirement Plan
- Vacation
- Sick leave
- 12 paid Holidays
- Life Insurance
- Long Term Disability coverage
- Flexible Spending Accounts
- Health Savings Accounts
- Critical Illness coverage
- Pet Insurance Discount
- Employee Assistance Plans
