Dispatcher

American Expediting Company - Bensenville, IL

Full-time - Entry Level

Bensenville, IL

Couriers and Messengers

About the position

The Dispatcher role at American Expediting involves managing service requests and dispatching jobs to ensure timely delivery of shipments. This position is ideal for individuals looking to start their careers in logistics, offering a fast-paced environment with a focus on customer service and operational efficiency. The company provides training for those without prior dispatch experience, emphasizing teamwork and problem-solving skills.

Responsibilities

• Process service requests within the American Expediting shipment management system, generate quotes, and verify shipping documentation where applicable.
• Dispatch jobs according to customer requests, specifications, or needs.
• Work with all American Expediting offices and local service providers to ensure efficient process transfer, meeting desired results of initial service requests.
• Manage activities throughout the order fulfillment and transportation cycle to ensure established deadlines are met, including reporting wait times to customers in real time.
• Retrieve real-time pictures of multi-shipment orders, dry ice replenishment, and shipments left at residences.
• Document QA service issues, capacity issues, and multi-courier commissions.
• Call independent contractor business partners when jobs are approaching out-of-bounds and proof of delivery deadlines.
• Determine appropriate responses to emergencies, accidents, and breakdowns.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Communicate Chain of Custody standards.
• Consult with managerial personnel to meet operational goals.
• Provide warehouse support as needed.
• Perform other duties/tasks as assigned.

Requirements

• High School diploma or GED; Associate's degree or other vocational/technical school training beyond high school is preferred.
• Excellent verbal communication and problem-solving skills.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Familiarity with time zones and military time.
• Decisive under pressure and time constraints.
• Knowledge of local and regional geographical areas; ability to accurately and quickly read maps.
• Computer skills including Microsoft Word, Outlook, and Email.
• Knowledge of principles and processes for providing customer service.