Dispatcher

$37,440 - $49,920/Yr

Rcl Mechanical - Raynham, MA

Full-time

Raynham, MA

Machinery Manufacturing

About the position

The Service Dispatcher/Administrator plays a vital role in the smooth operation of RCL Mechanical's service department. This position is focused on scheduling appointments, dispatching technicians, and providing exceptional customer support, ensuring that service requests are handled efficiently and effectively.

Responsibilities

• Receive and prioritize service requests from clients, providing exceptional customer service.
• Efficiently schedule HVAC service appointments for field technicians based on location, skills, and urgency.
• Maintain open communication with field technicians to monitor job progress and provide support when needed.
• Monitor and update the status of work orders and dispatch information in real-time.
• Ensure timely arrival and completion of service calls while optimizing technician routes.
• Maintain accurate records of service requests, dispatch logs, and customer information.
• Prepare and deliver reports on dispatch performance and service response times.
• Assist in data analysis to identify trends and opportunities for process improvement.
• Act as a point of contact between clients and field technicians to relay information and updates.
• Maintain effective communication channels with team members, providing technical support as needed.

Requirements

• Previous experience in dispatch or scheduling in the HVAC or service industry is a plus.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Familiarity with HVAC equipment and systems is a bonus.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and multitasking capabilities.
• Excellent written and verbal communication skills.
• Proficient in office software (Word, Excel, Google Drive, etc.).
• Must be able to lift 20lbs and stand for long periods of time.

Nice-to-haves

• Familiarity with HVAC equipment and systems is a bonus.

Benefits

• 401(k) matching
• Medical, Dental, and Vision insurance
• Employee discount
• Paid time off
• Referral program
• Pet insurance
• Tuition reimbursement