Dispatcher

First Student - North Charleston, SC

Full-time - Entry Level

North Charleston, SC

10,001+ employees

Transit and Ground Passenger Transportation

About the position

The Dispatcher at First Student plays a crucial role in ensuring the safe and timely transportation of students and passengers. This position involves overseeing bus routes, managing scheduling, and providing support to drivers and monitors, reflecting the company's commitment to safety and customer service.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Requirements

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical

Benefits

• Tremendous Career Advancement Opportunities
• Positive and rewarding work environment