Dispatcher

Aaa Minneapolis - Saint Louis Park, MN

Full-time - Entry Level

Remote - Saint Louis Park, MN

501-1,000 employees

Personal and Laundry Services

About the position

The Dispatcher at AAA Minneapolis plays a crucial role in assisting members with their roadside service needs. This position involves interacting with customers and contracted facilities to ensure timely and efficient service delivery. The Dispatcher is responsible for managing service requests, educating customers on available services, and maintaining communication with members regarding service updates.

Responsibilities

• Responds to telephone inquiries from members and the general public regarding all member related services, including ERS call receiving, TripTik requests, membership records inquiries, and general AAA Minneapolis information.
• Promptly relays service requests and continuously monitors call activity with contract facilities to ensure delivery of timely and efficient emergency roadside service.
• Ensures correct procedures are followed, including radio communications, re-routing calls, member communication, and documentation.
• Educates customers on same-day roadside service products outside of traditional membership benefits.
• Communicates service delays or other issues involving service delivery with members in a professional and timely manner.
• Performs departmental tasks and/or projects of a varying nature to meet changing workload requirements.

Requirements

• High School diploma or equivalent.
• Minimum one year of call center or customer service experience required (call center preferred).
• Previous Dispatch experience preferred.
• Proficiency with Microsoft Suite, including Microsoft Outlook and Teams.
• Strong verbal and written communication skills.
• Ability to identify and resolve problems in a timely manner.
• Proficient in use of internet and web-based technologies.
• Ability to navigate multiple applications while speaking with customers.

Benefits

• Medical/dental insurance
• 401(k) & 401(k) matching
• Generous time off
• Complimentary AAA Membership
• Discounts on travel & at the travel store
• Referral bonus